FAQs for Delivery, Fulfillment, Shipping, and Delivery

Please read through the questions below to help answer any questions before purchasing. I’ll continually add to this section as more questions and inquiries come to light.

Shipping is currently only available to the US. Please contact me for international orders.

Delivery

  • Currently, products such as apparel, t-shirts, bags, hats, and stickers orders are fulfilled by a printing partner. Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated that USA shipping will take 3–4 business days.

    Art Prints will be fulfilled by MACHER Studio and are typically fulfilled within 2-5 business days after order.

    Artisan Keycaps and Original Artworks are still fulfilled by MACHER Studio. Shipping times vary, depending on production timeline. Follow along on Discord for updates.

  • Before getting in touch with us, please help us out by doing the following:

    • Check your shipping confirmation email for any mistakes in the delivery address

    • Ask your local post office if they have your package

    • Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@macherstudio.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

  • You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@macherstudio.com

  • We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@macherstudio.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

  • We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@macherstudio.com

  • Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@macherstudio.com with photos of wrong/damaged items and we’ll sort that out for you.

  • At this time, we don't offer exchanges.

    Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@macherstudio.com within a week after receiving your order.

    Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!